Last updated: April 24, 2025

1. Introduction

At Muslim Tour and Travels (“we,” “us,” or “our”), your privacy is paramount. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.

2. Information We Collect

• Personal Identifiers: Name, email address, phone number, mailing address.
• Travel Details: Passport information, visa documentation, travel itinerary, accommodation preferences.
• Payment Information: Credit card or bank account details processed via secure third‑party gateways. We do not store full payment credentials on our servers.
• Communications Data: Customer inquiries, support tickets, feedback, and correspondence with our team.
• Usage Data: IP address, browser type, device information, pages visited, session duration, and cookies or similar tracking technologies.

3. How We Collect Information

• Directly from You: When you book services, register an account, subscribe to newsletters, or contact customer support.
• Automatically: Via cookies and analytics tools when you browse our website.
• Third Parties: From trusted partners such as payment processors, travel agencies, and visa service providers.

4. Use of Your Information

We use your data to:

• Process and manage bookings, visas, and travel arrangements.
• Communicate booking confirmations, travel alerts, and customer support responses.
• Improve our website functionality, personalize your experience, and analyze site performance.
• Send marketing communications, newsletters, and promotional offers (you may opt out at any time).
• Comply with legal obligations, prevent fraud, and ensure the security of our services.

5. Legal Basis for Processing

Where applicable (e.g., under GDPR), we process personal data only when we have:

• Contractual necessity: To fulfill our agreement with you (e.g., booking services).
• Consent: When you opt in to marketing or newsletters.
• Legal obligation: To comply with laws and regulations (e.g., visa processing).
• Legitimate interests: For fraud prevention, security, and improving our services—balanced against your privacy rights.

6. Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to:

• Remember your preferences and login details.
• Understand how you interact with our site (analytics).
• Deliver tailored advertising (third‑party ad networks).

You can manage cookie preferences via your browser settings or our cookie consent banner.

7. Data Sharing & Disclosure

We may share personal information with:

• Service Providers: Airlines, hotels, visa centers, payment gateways.
• Business Partners: Marketing platforms, analytics providers.
• Legal & Regulatory Authorities: To comply with court orders, laws, or protect rights, safety, or property.

We require all third parties to respect the security of your data and handle it per our policy.

8. Data Security

We implement appropriate technical and organizational measures:

• SSL/TLS encryption for data in transit.
• Firewalls and intrusion detection systems.
• Access controls and secure credential management.
• Regular security assessments and staff training.

9. International Data Transfers

Your information may be processed or stored outside your country. We ensure adequate safeguards (e.g., standard contractual clauses) to protect your data.

10. Data Retention

We retain personal data only as long as necessary for the purposes outlined:

• Booking & transactional records: up to 7 years (for legal/compliance).
• Marketing consents: until you withdraw consent.
• Anonymized analytics data: indefinitely.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.

To exercise these rights, please contact us at privacy@muslimtourtravels.com.

12. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from minors. If you believe a minor has provided information, contact us to have it removed.

13. Third‑Party Links

Our website may contain links to third‑party sites. We are not responsible for their privacy practices. Please review their policies before providing any personal data.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you by posting the revised date at the top and, where appropriate, via email.

15. Contact Us

If you have questions or concerns about this policy, please reach out to:

• Email: privacy@muslimtourtravels.com
• Address: 123 Crescent Avenue, Dhaka, Bangladesh

By using Muslim Tour and Travels’ services, you agree to the terms of this Privacy Policy.